Note: If you’ve got an Activation locked iPhone or iPad from a friend, family, or a reseller, ask them to factory reset or remote erase the device and remove it from their iCloud account.
Do note that you may need to produce a valid purchase proof for the iPhone or iPad, along with its Serial Number and IMEI. If that doesn’t help you, you could contact Apple Support and seek help getting back into your account. If you cannot log in to your Apple ID, you can try to reset your password by following the official Apple Support page. In other words, Activation Lock associates the iPhone or iPad to the owner’s Apple ID.Īlthough this feature provides strong protection, it has been a problem for many users, especially resellers, second-hand iPhone or iPad owners, and, in general, users who have lost access to their associated iCloud accounts. If the Activation Lock is enabled by turning on Find My, it prevents users to restore their device or turn off Activation Lock unless they authenticate themselves with the password of the iCloud account it is linked with.
It’s a powerful security feature intended to stop perpetrators from being able to use a stolen iOS or iPadOS device. Apple introduced the feature called Activation Lock integrated into the Find My app (then Find My iPhone/iPad) since iOS 7.
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